Frequently Asked Questions (FAQ)

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@kangaroobuddy.com

Q1. IS YOUR SHIPPING FREE FOR ALL ORDERS?

A. Yes, we offer free shipping on all orders. Shipping is free worldwide.

Q2. WHAT IS YOUR RETURN POLICY?

A: We have a 30-day return policy for all products, as long as they are unused, in their original packaging, and in resellable condition. Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

Q3. HOW DO I TRACK MY ORDER?

A: Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order on our website or the shipping carrier's website.

Q4. WHAT PAYMENTS METHOD DO YOU ACCEPT?

A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.

Q5. WHAT IS YOUR SHIPPING TIME?

A. All orders will be processed within 48 hours upon confirmation. Shipping duration varies for different countries. 

Q6. WHAT IS YOUR SHIPPING PROCESS?
A. We usually process your order within 48 hours after it has been successfully placed. The carrier will come once a day to pick up the parcel to their facility. Processing time at the carrier facility can range between 1-2 days during this period due to higher volume and limited manpower.

Once processing is done, they will begin to ship the parcel. A tracking number will now become available and will be sent to your email for your tracking.

Q7. HOW LONG WILL IT TAKE TO RECEIVE A TRACKING NUMBERR?

A. It will take usually between 1-3 business days.

Q8. WHERE CAN I PLACE MY ORDER FROM?

A. You can place the order from any country, we ship Worldwide.

Q9. WHO CAN I CONTACT IF I HAVE PROBLEM WITH MY ORDER?

A. All inquiries can be forwarded to support@kangaroobuddy.com

Alternatively, You can visit our Facebook Page by clicking at the Facebook icon at the top left of the Page 
OR
By clicking blue "Message Us" icon at the bottom right of the page.


Q10. IS CHECKOUT ON THIS SITE SAFE & SECURE?

A. You can be absolutely sure that all purchases here are safe and secure. We use SSL certificate for each pages.